Karyn
Hunt

415-279-4868

Qualifications

Experienced technical writer for both start-ups and
established software providers. Adept at translating complex concepts into
simple explanations and easy-to-follow steps for any audience. Designed,
wrote, maintained and edited installation, configuration, maintenance,
user, XML and API guides as well as embedded help systems. Experienced
with white-label branding of documentation and localization for
international markets.

Certified software trainer and curriculum
development specialist,
providing in-house or off-site courses for Global 2000 companies including
Pepsi, FedEx, Bresnan Communications, and Northwestern Mutual. Designed
and created course materials and visuals. Good customer relations skills
that foster confidence and loyalty.

Award-winning journalist and editor with 20 years of
professional writing experience, including news, marketing, documentary
scripts, Web content and press releases. Published or aired by all major
print, television, radio and online publications, including the New York
Times, CBS Nightly News, National Public Radio and Salon.com. Former
assistant to San Francisco Chronicle Columnist Herb Caen.

Proven team player and problem solver with exceptional
organizational abilities. Flexible, adaptable, calm, friendly, diligent,
responsible and a quick learner. Work well as a one-person operation for
startups or in a team environment for large companies.

Wise and careful manager with experience in
building staffs, and establishing departmental policies and procedures.

Computer skills include FrameMaker, RoboHelp
and Word for documentation; Paint Shop Pro, Photoshop and other graphics
software; HTML, Dreamweaver and HomeSite for Web development; Quark for
datasheets, Microsoft Office Suite, UNIX and DOS.

Professional Experience

C-COR, Inc./Alopa Networks,
Senior Technical Writer                                   2003 to 2005

C-COR
provides products and services required to build multi-service communications
networks around the world. (C-COR acquired Alopa in 2004)

Wrote, edited and/or
maintained more than 40 manuals and training presentations spanning eight
enterprise software products. These included installation, maintenance,
user, API and classroom guides for a suite of broadband, VoIP and home
networking products used by major customers such as Time Warner Cable,
Comcast Corp. and Bresnan Communications. Significant improvements to
documentation during my tenure elicited positive feedback from customers
and partners.

Wrote and edited sales
and marketing materials such as data sheets, white papers, Web content,
RFPs, RFIs and customer presentations that were instrumental in landing
contracts worldwide.

Maintained Alopa
Website.

Hired and managed
occasional contractors to balance workload and deliver specialized
projects.

Inktomi Corp., Technical
Writer                                                                     2002 to 2003

Inktomi
was a search and auto-categorization provider, serving 2,500 Web and enterprise
customers worldwide. (Acquired by Yahoo and Verity, Inc. in 2003)

Wrote and maintained
documentation for a series of auto-classification products.

Developed, delivered
and trained sales engineers on a sales demo program that resulted in paid proof-of-concept
contracts with Wyeth Pharmaceuticals and Bayer, plus ongoing interest from
other potential customers in Europe and the United States. Provided
written scripts, PowerPoint visuals, FAQs and competitive selling points.

Quiver, Inc., Director
Taxonomy, Training and Documentation                      2000 to 2002

Quiver
was an auto-categorization software provider, serving large and small
enterprises. (Acquired by Inktomi Corp. in 2002)

Planned, wrote and
maintained all documentation, ranging from an installation and maintenance
guide to an embedded help system and an XML configuration manual.

Created, developed and
delivered a revenue-generating training program that served both potential
buyers and fully-paid customers. Courses featured full-color training manuals,
PowerPoint visuals and hands-on practice. After training, customers
reported a deep understanding of, and high success rates with the
software.

Formulated taxonomy
development and launch methodologies that four Fortune 1000 companies used
to integrate directories into company-wide portals. Results served field
agents, departmental managers and pharmaceutical researchers.

Managed staff of
editors who built vertical Internet directories under the company’s
first, Web-based business model.

Salon.com, Content
Distribution Editor                                                           1999
to 2000

Salon
is a general interest online magazine that broke new ground in the late 1990s
as one of the first exclusively Web-based publications.

Set up linking
relationships and headline feeds that brought in 25% of the site’s
traffic.

Hired and then managed
staff for the project.

Reporter and Editor                                                                                        1983
to 1999

Covered breaking news,
wrote features and edited documentary scripts for print, television, radio
and online publications. Employers included The Associated Press and San
Francisco Chronicle, among others. Coverage won both statewide and local
awards.

Education

UC Berkeley Extension, San Francisco, CA,
2001. Coursework in technical documentation, data communications and API
documentation.

American Society of Training and Development, San Francisco, CA,
2001. Coursework on training skills and curriculum development.

·        San Francisco State University, San Francisco, CA, 1998. Coursework in online journalism and multimedia studies.

Wesleyan University, Middletown, CT,
1983. BA in Psychology.

Professional Development and Recognitions

·       Awards:
Recognized by The Associated Press News Executives Council, the Society of
Professional Journalists and the California Newspaper Publishers Association
for exceptional work.

Professional Associations: Member of the Society
for Technical Communication.